insurance into

We put relationships at the heart of our business

We deliver exceptional client service and empowered decision making because our hand-picked
and talented team of underwriters listens closely and develops products in collaboration with you.
Our exceptional capabilities are further enhanced by our team of highly qualified and experienced
in–house legal experts and claims team. Our capabilities give us the agility to shape our products,
claims handling and service delivery to meet the individual needs of you and your clients.

We wish to get to know you and your business and you won’t find us advertising mass market products.
As one of our hand-picked broker partners we will work together to meet the specific needs of your small
business clients. By working with Peach Pi, you and your clients can enjoy the innovation and agility that an
enterprise like ours can bring to market. We understand the challenges faced by professionals running
community-based enterprises.

Although we are focusing on ‘micro’ and small businesses, that doesn’t mean that one size fits all.
We won’t ask you to fit in with a standard process because it suits us better.  You may have your own
products and processes that you want to work with – or you may be happy to use ours.  Let’s talk
about it and see what works best for everyone.

A Strong Trading Heritage

Peach Pi is underpinned by the strong and long trading heritage of NPA Insurance Ltd (NPAI).
Peach Pi culture and expertise has its roots in the community pharmacy sector. NPAI was founded
by pharmacists for pharmacy over one hundred years ago to offer specialist protection against
claims and indemnify loss. NPAI has built on these founding principles, acquiring a broad and
deep understanding of the emerging and increasingly complex risks the sector faces. It has developed
close and lasting relationships with its customers by delivering a robust and personal customer
experience when it is needed most.

Our team

Every member of our team is passionate about providing you and your clients with a service that is second to none.
Our talented in-house team of experienced underwriters, claims handlers and legal experts work with you,
your clients and with insight from across the industry to help understand, manage and mitigate exposure to
emerging risks in an increasingly complex world.

Paul Coleman
Managing Director
I have been at the helm of NPAI since 2008 and during that time I have overseen significant business transformations in response to the evolution of the provision of UK healthcare. This evolutionary process has required an extremely flexible approach from us as an insurer.

In today’s wider climate of seismic change, I believe that our industry currently faces a pressing need for risk carriers and intermediaries to work together to win back the trust of the insurance-buying public.
My agile achievements
Coaching football, hitting the gym and still being fit enough to contemplate ‘one final marathon’…
Mobile: 07957 724900
Email Paul
Lisa Banks
Chief Operating Officer
As a lawyer, equity and excellence have been the cornerstones of my work ethos – initially in my role as a medical negligence lawyer and latterly as Operations Director. I am passionate about providing outstanding customer service and a best in class, expert led claims service which always goes the extra mile for our customers.
My agile achievements
Balancing full time work whilst becoming a fitness instructor and school teacher to my two children during lockdown!
Mobile: 07957 724046
Email Lisa
Paul Sayles
Chief Financial Officer
I have been involved with the formation and operation of many successful insurance partnerships over the last 15 years and I am always blown away by the true power of collaboration. When this is combined with putting the customer at of the centre of your business, great things can be achieved!
My agile achievements
With two sons both playing football, Dad taxi’s are never quiet (as well as the odd round of golf for me too).
Mobile: 0330 3141592
Email Paul
Daryn Hughes
Claims Manager
Delivering excellent customer service has been the driving force of my career in my various roles in the claims arena for nearly 40 years. Having handled individual claims and managed accounts for insurers (Groupama and Aviva) and a Broker (Lockton) I am focused on developing strong relationships with our broker partners to ensure our customers receive the best support possible when a loss occurs.
My agile achievements
Getting back into running during lockdown when I could not visit the swimming pool.
Mobile: 07903 069174
Email Daryn
Allison Hughes
Head of Distribution
Relationships have always been at the heart of my career, nurtured in roles in distribution, partnerships and business development at AXA, Ageas and Groupama. I am passionate about working collaboratively and creatively with our hand-picked community of broker partners to help businesses thrive.
My agile achievements
Learning Zumba and Yoga during lockdown!
Mobile: 07377 562301
Email Allison
Amanda Doran
Head of Underwriting
In an underwriting career spanning more than 30 years I have enjoyed working with broker partners and clients on a wide range of insurance risks. I am passionate about understanding the dynamics of the businesses we protect and building insurance solutions that are sensitive to the needs of the community based professionals we cover. The rapidly evolving digital age presents opportunities to make insurance relevant, highly responsive and to provide support for increasingly complex and emerging risks.
My agile achievements
Embarking upon a psychodynamic counselling skills course which has challenged me to work with dynamic memory and appreciate all the different aspects that make the whole person.
Mobile: 07932 032757
Email Amanda
Maria Naghshbandi
I have worked in the London Insurance market for 10 years. I began my underwriting career within the professional indemnity market at HCC and subsequently with Tokio Marine.
Moving to specialist insurer Medical & Commercial International provided me with experience within the medical malpractice area of professional indemnity and clinical trial fields.
As an underwriter, people are my main focus and I love working with brokers and clients to deliver the best results.
My agile achievements
Gaining a healthcare license accredited by the NHS and developing my knowledge of health and well-being.
Direct Line: 0330 3141596
Email Maria